Brickbone Healthcare Consulting

The principles of service redesign and transformation build on a knowledge and experience of continuous improvement tools and techniques, underpinned by lean thinking.

Lean uses the basis of the lean process improvement approach to achieve a fundamental transformation of the service based on defined customer and stakeholder outcomes.

It can be applied to parts of a patient journey or across whole systems of patient care to achieve:

	Care pathway re-design
	Improved productivity and efficiency
	Alignment of strategy with delivering key targets
	Locally-led change for the benefit of the patient
	Whole-system transformation

Our consultants are able to apply and transfer knowledge on Lean techniques that identify areas of value for in business and patient care.

Service Improvement programmes focus on understanding and managing demand, activity and capacity information, improving business process and patient flow to make changes. Our team has both strategic and delivery operational experience of transforming services from hospital waiting list initiatives to health-economy-wide integrated care programmes.

By identifying and deploying the right change enablers benefit can be optimised and sustained.